FAQ - TSE Tourism & Transport

Answer: To book a driver, please contact us in writing, providing details of your trip, such as the date, time, departure and arrival locations, and the number of passengers. We will guide you through the booking process and confirm the details.

Answer: If you have any problems or questions, you can contact us by phone at +33(0)615488115 or in writing at the email address specified on our website. We strive to respond quickly and efficiently to all customer concerns.

Answer: To find out the price of a specific journey, please contact us with the details of your trip. We will provide you with a detailed quote taking into account the distance, estimated time, and other relevant parameters.

Answer: Our operating hours vary depending on our clients’ needs. We are available for bookings 24/7. You can contact us to plan your trips at any time.

Answer: Our rates include the provision of a chauffeur-driven car, fuel, the kilometers and time determined at the time of booking, luggage transport, toll costs, parking fees, as well as civil liability insurance for the occupants.

Answer: Our rates include the provision of a chauffeur-driven car, fuel, the kilometers and time determined at the time of booking, luggage transport, toll costs, parking fees, as well as civil liability insurance for the occupants.

Answer: You can pay for your service by cash, bank transfer, credit card, or American Express. A deposit of 50% of the agreed price is required upon booking, and the balance must be paid before the service is performed or in cash on the day of the service.

Answer: All reservations must be accompanied by a 50% deposit of the total amount. The balance must be paid before the service is provided. Any additional services or overruns will be charged according to the rates in effect on the date of the service.

Answer: A reservation must be made in writing, specifying the location, date, names and number of passengers, and the beneficiary’s contact information. A 50% deposit of the total amount is required upon booking.

Answer: The service includes a 15-minute waiting period, and 60 minutes for airports (45 minutes for private aviation). Beyond this, additional charges may apply according to the current rate, per 15-minute increment, or the service may be considered cancelled.

Answer: The number of passengers cannot exceed the number specified in the vehicle’s technical specifications. Exceeding this capacity is prohibited. The customer cannot ask the driver to disregard traffic laws. Strict rules prohibit smoking, eating, drinking, or contacting the driver outside of the scheduled transport.

Answer: The company cannot be held responsible for delays caused by traffic, accidents, or other unforeseen circumstances. No compensation is provided for delays. We recommend planning your trip according to traffic conditions.

Answer: Yes, it is possible to request specific services when booking. Please specify your particular needs, and we will do our best to accommodate your requests.

Answer: The service includes a 15-minute waiting period, and 60 minutes for airports. Beyond this time, a fee for the availability of the vehicle with driver will be charged according to the current rate, in 15-minute increments.

Answer: We offer chauffeur-driven transportation services, including the provision of private vehicles with drivers. Our services cover a wide range, such as private travel, airport transfers, special events, and much more.